FAQ

FREQUENTLY ASKED QUESTIONS

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ORDER ISSUES

  • I need to change the shipping address for my order, but my order has shipped

You should still be able to update your address on the USPS website.  If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

  • Can I change the shipping address for my order?

Yes.  Please email our Customer Care team at support@behemotor.com with your order number along with the updated address as soon as possible, as we are only able to make changes to your order if it has not yet entered the packing process. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

  • Can I change the billing address for my order? 

Unfortunately, we are unable to edit the billing address once an order has been placed.  However, as long as your shipping address is correct, you will be able to receive your order.

  • Can I change the email address associated with my order?

Yes.  Please email our Customer Care team at support@behemotor.com with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. 

  • Can I modify my order after I’ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final.

  • Can I cancel my order after I’ve placed it?

Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order.  All sales are final. 

  • I received a package, but it wasn’t my order

We’re sorry for the mix up with your order.  Please email our Customer Care team at support@behemotor.com with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery.  We’ll get your order sent out as soon as possible.  

  • I received the wrong item.

We’re sorry for the mix up with your order.  Please email our Customer Care team at support@behemotor.com with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We will get back to you as soon as possible.  

  • I am missing item(s) in my order.

Please email our Customer Care team at support@behemotor.com within 14 days of delivery with your order number and a list of the missing item(s). Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you as soon as possible.  

  • I received broken item(s) in my order.

Please email our Customer Care team at support@behemotor.com within 14 days of delivery with your order number, the names of the broken item(s), and a photo of the damaged items. We will get back to you as soon as possible.    

  • I received my package and have a problem.

We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. Your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team at support@behemotor.com within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your item(s) in order for us to better assist you. 

 

PAYMENTS, PROMOS & GIFT VOUCHERS

  • How do I get my promo code? 

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. Once confirmed, you will receive your promo code in a second email. Please check your spam folder if you do not find it in your inbox. Your coupon will expire 7 days from the day it is issued.

  • Can I purchase a gift card for Behemotor?

Unfortunately, we do not currently offer gift cards. However, be sure to subscribe to our newsletter just in case we decide to offer this option in the future. 

  • How can I pay for my order?

We accept all major credit cards, as well as PayPal and Apple Pay.

  • Why isn’t my promo code working?

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping. They typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure.

  • Can I combine promo codes on my order?

Unfortunately, promo codes cannot be combined, nor can multiple codes be applied to a single order.

  • Do you offer a rewards/loyalty program?

Unfortunately, we do not have a rewards or loyalty program at this time. However, be sure to subscribe to our newsletter just in case we decide to offer this option in the future.

  • How do I use PayPal to pay for my order?

Once you are prompted to enter your payment information during checkout, please select the PayPal option.  You will be redirected to PayPal to complete your order at this time.

  • I subscribed to your newsletter but never received my promo code.

Once you subscribe to our newsletter, you will receive an email asking you to confirm your subscription. You will receive your promo code in a second email once your subscription is confirmed. Please check your spam/junk folder if you do not find it in your inbox. Your promo code will expire 7 days from the day it is issued. 

  • I do not have a Behemotor account.  How can I view my order status?

Unfortunately, you must be logged into an account when placing your order to be able to view the status of your order.  All order updates, including confirmation and shipping emails, will be sent to the email address used to place the order.

  • Do I have to create a Behemotor account to shop with you?

An account is not required in order to shop from our site. But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience.

  • Can I get a refund if the price has changed since I ordered it?

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re sorry for any inconvenience, and appreciate your understanding.

  • Will I be charged International Bank Fees?

When placing an order, the final total you see during checkout is in USD unless you elect otherwise. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees.

  • It looks like you charged me twice for my order.

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account.  However, we do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

 

DELIVERY

  • When will my order ship?

Our products usually ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays). However, if we have certain promotions or a new product launch, orders may take a bit longer to process.  We appreciate your patience. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

  • My package says delivered, but I didn’t receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or your post office for more information in the meantime.

  • I ordered multiple items, why did I only receive one?

We have multiple shipping sites, some of which only focus on specific items.  Because of this, it is possible that you may receive an item separately from the rest of your ordered products.  So rest assured if all items from your order do not arrive at once, the rest of your order is on its way.

  • How are shipping rates calculated?

On limited occassions shipping is completely free worldwide for all of our products.  When we decide to discontinue our worldwide free shipping, shipping within the United States will be a flat rate of $4.99 USD. Domestic orders over $30 USD will be eligible for free shipping.  For international shipping, there will be a flat rate of $4.99 USD. International orders over $50.00 USD will be eligible for free shipping.  All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Behemotor order and/or shipping total.  

  • I’m an international customer and my order’s tracking shows that it has reached my country, but there has been no movement since then.

International orders may take up to 4 weeks to be delivered. It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. 

  • I’m an international customer and my order’s tracking still shows that my package is in the U.S. after several days. 

Typically international orders do get delivered within 2 - 4 weeks, however your package may be delayed by customs, or may simply be missing a scan. If 28 full days pass and you do not receive your order, please contact our Customer Care team at support@behemotor.com with your order number. Please note, we are unable to assist you further with your order until after the 28th day.

  • I’m an international customer and my order’s tracking number is not showing any recent updates.

Although tracking does not indicate this, we can assure you that your package is still in transit to you. Please note that international orders typically take 2 to 4 weeks to be delivered. This can be longer if there are holidays during this time. In the meantime here are some things that might help you locate your package: If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.

If tracking indicates that your package is still in the US, or is currently in transit, please be patient.  Typically international orders do get delivered within 4 weeks, however your package may be delayed by customs, or may simply be missing a scan.  Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.  If you have waited the full 4 weeks (28 days) and still have not received your order, please contact our Customer Care team at support@behemotor.com with your order number.  Please note, we are unable to assist you further with your order until after the 28th day.

  • Can I have my order delivered to a PO Box address?

Yes.  We do deliver to PO boxes.

  • Can I have my parcel redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though. If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens.

  • Will my package be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import upon arrival of your order based off product value. These fees are not included in your Behemotor order and/or shipping total. Behemotor assumes no responsibility for duties incurred on discounted, promotional or regularly priced items.  

  • Are there any known delivery delays in my area? 

For more information on delivery delays worldwide, please reference the following link to view all USPS Service Alerts: https://about.usps.com/news/service-alerts/welcome.htm.  We also recommend visiting the website for your local post office for delays specific to your city.

  • Delivery and Returns Delays

We do our very best to process and ship your order as quickly as possible. However, once your order is transferred to the parcel delivery service (e.g. USPS, FedEx, UPS, etc.) it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable and returned to us.  Unfortunately, we can only view the same information that you can via your order’s tracking number. Please allow our full shipping times to pass before reaching out to our Customer Care team. 

  • How do I track the delivery of my order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you through the USPS tracking website. If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.  Please note that it can take up to 3 – 7 days for the tracking information to be updated on their website.

  • I did not get a tracking number, what do I do?

Once your order has been completely processed, we will email you a tracking number (typically within 3 – 4 days of your purchase).  If you do not receive a tracking number after 6 days of your order you can simply request yours through our contact form or via email at support@behemotor.com and we will gladly provide you with one. 

  • Do you offer express/overnight delivery?

We do not currently offer expedited shipping. We apologize for the inconvenience.

  • What should I do if my order hasn’t been delivered yet?

If your order is shipping to a domestic address, shipping typically takes 12 - 20 days. If shipping internationally, shipping may take 2 - 4 weeks. We recommend reaching out to USPS and/or your local post office for more information on the status of your order. If your order has exceeded typical shipping times, please email our Customer Care team at support@behemotor.com.  

  • Can I use a mail forwarding service to ship my purchases?

Yes.  Keep in mind though, that items shipped using a mail forwarding service are not eligible for replacements of any kind.

  • What countries do you ship to?

We ship to the following countries: Australia, Austria, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Gibraltar, Greece, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Russia, Singapore, Spain, South Korea, Sweden, Switzerland, United Kingdom and United States.  All international orders are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your Behemotor order and/or shipping total. 

  • My order shipped, when will it get to my house?

Because we ship worldwide our packages are sent through various delivery methods (USPS, FedEx, UPS, etc.) so delivery times can vary greatly.  For orders to residents within the USA, orders typically arrive in 12 - 20 days once they have shipped. Orders outside the USA can take up to 2 - 4 weeks. 

  • Do we ship to APO addresses?

 Yes.  Please follow these rules or your package might not make it:

  1. Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.
  2. The city field will need to be one of the following abbreviations set forth by the Military:
  • APO: Army Post Office
  • FPO: Fleet Post Office
  • DPO: Diplomatic Post Office
  • The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:
  • AA: Armed Forces Central and South Americas (Armed Forces Americas)
  • AP: Armed Forces Pacific
  • AE: Armed Forces Europe (including-Canada, Middle East, and Africa)
  • Set the country as the United States, as these addresses are considered part of the U.S.

 

RETURNS & REFUNDS

  • Return Policy

Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. Behemotor reserves the right to refuse any returns at any time.

  • I was refunded for my order, but I need the funds returned to a different account.

Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

  • USPS says my package is undeliverable.  What happens now?

If your package is determined to be undeliverable by USPS, it will be returned to us. Once we physically receive your package and confirm that it was undeliverable, we will issue a full refund for your order. You will be notified when this happens.  Unfortunately, we are unable to reship orders that are returned to us.

  • I am a US customer.  What happens if my package is returned?

If you return your order to us: Unfortunately, due to the low cost nature of our products, our return policy does not offer returns.  All sales are final. If you choose to return your order to us, the order will be refused once it is determined to be an unauthorized return. If your package was returned to us by USPS: We’re sorry to hear that your item(s) are coming back to us.  Unfortunately, we are unable to reship a package that is determined to be undeliverable.

  • I am an International customer.  What happens if my package is returned?

If you return your order to us: Unfortunately, due to the low cost nature of our products, our return policy does not offer returns.  All sales are final. If you choose to return your order to us, the order will be refused at our location once it is determined to be an unauthorized return. If your package was returned to us by your local post office: We’re sorry to hear this.  Your product may be coming back to us if USPS determines that the package is undeliverable.  We are also unable to provide more detailed information as to why your order was returned by USPS.

You can use your tracking number to estimate when your package will return to us. We will issue a refund once we physically receive your order back at our location and confirm that your package was undeliverable. If you would like to purchase the same items, you will need to place another order. We apologize for any inconvenience this may cause.

  • What is your International Returns Policy?

Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause.  

  • I got this as a gift, can I return it for a different item?

We’re sorry to hear that you are unhappy with your products. Unfortunately, due to the low cost nature of our products we have a no return, refund, or exchange policy. We apologize for any inconvenience this may cause.

 

PRODUCTS & STOCK 

  • The product I want is out of stock.  When will it be available again?

We apologize for the inconvenience. Please sign up for our newsletter to be the first to hear about any restocks. We also announce restock dates via social media.  

  • Do you offer a wholesale discount for bulk buying?

Unfortunately, we do not currently sell wholesale nor do we authorize the resale of our products. Thank you for your interest.

  • Does Behemotor have any giveaways?

Yes we periodically offer giveaways.  You can always check out our social media for information regarding giveaways, as well as new launches, promotions, and restocks.  Please follow us on the following social media sites as discount codes and promotions are routinely offered here:

Facebook
YouTube
Instagram
Twitter
Pinterest
Tumblr 
LinkedIn
Reddit
Google+                                                                                                                                 
             
  • Does Behemotor have any other lines of business or websites?

Yes.  In addition to our main e-commerce site we also operate twelve location specific entities specializing in news aggregation services displayed in each country's primary language.  These sites include trending articles, photos, videos, and viral content based on the preferences of the users in these locations.  Please feel free to visit our other sites:

Behemotor Australia
Behemotor Brazil
Behemotor Canada
Behemotor China
Behemotor France
Behemotor Germany
Behemotor Italy
Behemotor India
Behemotor Japan
Behemotor Mexico
Behemotor Netherlands
Behemotor Spain
Behemotor United Kingdom

 

  • Where can I purchase your products?

Our products are currently only sold on Behemotor.com.  Please note we do not sell wholesale.

  • Will you be adding more products?

Yes.  We are focused on sourcing the best products for our customers and as a result we are constantly researching and adding new quality items to our store. 

 

TECHNICAL

  • Do you have a phone number I can contact?

We currently don’t have a phone number for customer service inquiries, but we recommend taking a look through the remainder of this FAQ section to find answers to your questions/concerns. If you still can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you. Please submit a request for assistance by emailing us at support@behemotor.com.

  • Delayed order confirmation emails

Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t worry.  Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as a new product launch or promotion. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team at support@behemotor.com so that we may research the issue and provide you confirmation.

  • How can I unsubscribe from your emails/newsletters?

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.  If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team by emailing support@behemotor.com

  • I’m not receiving any emails or newsletters from Behemotor.

Check out these tips to make sure you’re receiving all of our emails: -Your Email (gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘support@behemotor.com’ to your email address book. -Make sure you typed in the correct email address when you signed up with us. Our team is available to further assist you if none of these solutions work.  Contact us at support@behemotor.com.

  • I’m having trouble signing into my account.

If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system.  We can fix this for you.  Double check to see if you’re using the same email address and password you registered with. If you can’t remember your password, click on the “forgotten password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password. 

  • How can I search for items on the website?

If you’re interested in browsing our products by category, you can do so from the Behemotor homepage, under our “Shop” dropdown menu. Here, you will find product categories, including “Kitchen”, “Mobile Accessories”, “Babies & Kids”, etc.  Each product category is broken down into specific products we currently offer.  

  • I’d like to close my account with Behemotor.  How do I do this?

We're sorry to see you go.  You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list.  

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